Last Updated: September 18, 2026
At Shenzhen Boyuan Chenguang Technology Co., Ltd., we want our customers to receive products that meet the agreed order requirements. This Refund and Returns Policy applies to purchases made through bycgsock.com.
1. Return Eligibility
For standard, non-customized sock products, return requests must be submitted within 7 days of delivery.
To be eligible for a return, products must:
- Be unused, unworn, and unwashed
- Be in their original condition
- Include the original packaging, labels, and tags where applicable
- Not show signs of wear, odor, stains, damage, or improper storage
For hygiene reasons, socks that have been worn, washed, or removed from sealed hygienic packaging where applicable cannot be returned unless there is a confirmed product quality issue.
2. Customized Products
Products made according to customer-specific requirements are generally non-returnable and non-refundable unless there is a confirmed manufacturing defect or the finished product materially differs from the approved specification.
Customized products include, but are not limited to:
- Custom logos
- Custom trademarks
- Printed or woven branding
- Custom colors or patterns
- Custom labels
- Custom packaging
- Private-label products
- Products manufactured according to customer-provided artwork, templates, or specifications
Customers are responsible for carefully reviewing and approving all submitted artwork, logo files, trademark files, product specifications, colors, sizes, and other customization details before production begins.
Once customization or mass production has started, changes, cancellations, returns, or refunds may not be accepted.
3. Quality Issues and Incorrect Products
If you receive products that are defective, damaged, or materially different from the confirmed order specifications, please contact us within 7 days of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem
- Photos of the packaging and product labels where applicable
- Quantity of affected products
We will review the information provided and determine an appropriate solution.
Depending on the circumstances, we may offer:
- Replacement of defective products
- Reproduction of affected customized products
- Partial refund
- Full refund for confirmed affected items
4. Size, Color, and Minor Variations
Please review product specifications carefully before placing an order.
For customized and bulk-produced socks, minor variations in color, dimensions, stitching, positioning, texture, or packaging may occur due to manufacturing processes and differences between digital screens and physical materials.
Reasonable production tolerances and minor visual differences that do not affect normal product use are not considered defects.
5. Return Shipping
If a return is approved due to a confirmed manufacturing defect or our error, we will discuss the return or replacement arrangement with you.
If a return is accepted for reasons unrelated to product quality, the customer may be responsible for return shipping costs and any associated customs duties, taxes, or handling fees.
Please do not return products without contacting us first. Unauthorized returns may not be accepted.
6. Refunds
Once an approved return is received and inspected, we will notify you of the result.
If a refund is approved, it will be issued to the original payment method where possible.
Original shipping charges, customs duties, transaction fees, and other non-refundable third-party charges may be excluded unless the refund is caused by our error.
Refund processing times may vary depending on the payment provider or financial institution.
7. Order Cancellations
For standard products, cancellation requests should be submitted as soon as possible before shipment.
For customized products, an order may only be cancelled before customization, material preparation, printing, labeling, or production has started.
Once production has begun, cancellation may no longer be possible, or costs already incurred may be deducted from any approved refund.
8. Customer-Provided Logos and Trademarks
For customized logo or trademark orders, customers must provide the required artwork, design files, or templates.
By submitting these materials, the customer confirms that they have the necessary rights and authorization to use the submitted logo, trademark, design, or other intellectual property.
Refunds will not be issued for issues caused by incorrect, low-quality, incomplete, or inaccurate customer-provided files after the customer has approved the production details.
9. Contact Us
To request a return, refund, replacement, or report a product issue, please contact us before sending any products back.
Company: Shenzhen Boyuan Chenguang Technology Co., Ltd.
Website: bycgsock.com
Email: [email protected]
WhatsApp: +852 5937 5224