1. What products do you offer?

We provide a range of socks for everyday wear, sports, lifestyle, retail, and customized business needs. Product options may vary depending on design, material, size, and production requirements.

2. Do you support custom logos and trademarks?

Yes. We support customized logos, trademarks, labels, patterns, colors, and packaging.

Customers can send us their logo, trademark artwork, or design template, and our factory can apply the branding according to the confirmed production requirements.

3. What files should I provide for logo customization?

We recommend providing clear and high-resolution logo or trademark files.

Vector files such as AI, PDF, SVG, or EPS are preferred when available. High-resolution PNG or JPG files may also be accepted depending on the production method.

4. Can you help adjust my logo or design?

We can review your submitted files and provide basic production suggestions where needed.

For complex graphic design or branding work, additional confirmation may be required before production.

5. Do you offer private-label services?

Yes. We support private-label and customized branding solutions, including logos, trademarks, labels, packaging, and other brand-specific requirements.

6. What is the minimum order quantity?

Minimum order quantities may vary depending on the sock style, material, customization method, packaging, and production requirements.

Please contact us with the product and customization details for confirmation.

7. Can I order samples before bulk production?

Sample availability depends on the product and customization requirements.

For custom products, sample fees and preparation times may apply. Please contact our team for specific details.

8. How long does production take?

Production time varies depending on the order quantity, sock style, customization requirements, and current production schedule.

For custom and bulk orders, the estimated production time will normally be confirmed before production begins.

9. Can I customize colors, sizes, and packaging?

Yes. Depending on the product, we can support customization of colors, sizes, patterns, labels, packaging, logos, and trademarks.

Please send us your requirements so we can confirm available options.

10. Do you ship internationally?

Yes, we can ship to selected countries and regions.

Available shipping destinations are subject to the options shown at checkout or confirmation from our customer service team.

11. How much does shipping cost?

Shipping costs depend on the destination, order quantity, package weight and volume, and shipping method.

The final shipping fee will be shown at checkout or confirmed by our customer service team.

12. How long does shipping take?

Delivery time varies depending on the destination and shipping method.

International express, air freight, sea freight, and other logistics options may be available depending on the order.

Estimated delivery times are for reference only and may be affected by customs clearance, logistics conditions, holidays, or other factors.

13. Will I need to pay customs duties or taxes?

International orders may be subject to import duties, VAT, customs fees, or other local charges.

Unless otherwise agreed, these charges are generally the responsibility of the customer.

14. Can customized products be returned?

Customized products are generally non-returnable and non-refundable unless there is a confirmed manufacturing defect or the finished product materially differs from the approved specifications.

Please carefully confirm all customization details before production begins.

15. What if I receive defective or incorrect products?

Please contact us within 7 days of receiving your order and provide your order information together with clear photos or videos showing the issue.

We will review the situation and provide an appropriate solution based on the confirmed issue.

16. Can I cancel a customized order?

Customized orders may only be cancelled before customization, material preparation, printing, labeling, or production has started.

Once production begins, cancellation may no longer be possible.

17. Can you manufacture products using my trademark?

Yes. Customers may provide their own trademark or logo files for customized production.

By submitting these materials, customers confirm that they have the necessary rights or authorization to use the submitted trademarks, logos, and designs.

18. How do I place a custom order?

Please contact us and provide as much information as possible, including:

  • Product style
  • Quantity
  • Sizes
  • Colors
  • Logo or trademark files
  • Packaging requirements
  • Shipping destination

Our team will review your requirements and confirm the available production options.

19. Do you support wholesale orders?

Yes. We work with retailers, distributors, brand owners, and other business customers for wholesale and customized sock orders.

For larger quantities, please contact us directly for product and pricing information.

20. How can I contact you?

For product inquiries, wholesale orders, or customization requests, please contact us:

Company: Shenzhen Boyuan Chenguang Technology Co., Ltd.
Website: bycgsock.com
Email: [email protected]
WhatsApp: +852 5937 5224