Last Updated: September 18, 2026
This Shipping Policy explains the shipping process for orders placed through bycgsock.com and orders confirmed directly with Shenzhen Boyuan Chenguang Technology Co., Ltd.
1. Shipping Destinations
We ship to selected countries and regions worldwide.
Available shipping destinations may vary depending on the product, order quantity, destination, logistics conditions, and carrier availability.
The final list of available shipping countries and regions is subject to:
- The options displayed at checkout; or
- Confirmation from our customer service team.
If your destination is not available at checkout, please contact us before placing an order.
2. Order Processing
Standard product orders are generally processed after payment and order information have been confirmed.
For customized products, production begins only after the customer has confirmed the relevant customization details, which may include:
- Logo or trademark files
- Product design
- Colors
- Sizes
- Labels
- Packaging
- Quantity
- Other production specifications
Customized and bulk orders may require additional production time.
3. Processing and Production Time
Processing and production times vary depending on the product type, order quantity, customization requirements, and production schedule.
For customized orders, the estimated production timeline will normally be confirmed with the customer before production begins.
Please note that production time is separate from shipping transit time.
4. Shipping Methods
We may use different shipping methods depending on the destination, order size, weight, and customer requirements, including international express, air freight, sea freight, or other suitable logistics services.
The available shipping method will be confirmed at checkout or communicated by our customer service team.
5. Shipping Costs
Shipping costs are calculated based on factors including:
- Destination
- Package weight and volume
- Order quantity
- Shipping method
- Carrier rates
- Current logistics conditions
The final shipping fee is subject to the amount displayed at checkout or the quotation confirmed by our customer service team.
6. Estimated Delivery Time
Delivery times vary depending on destination and shipping method.
Any estimated delivery time provided by us is for reference only and is not a guaranteed delivery date.
Delays may occur due to circumstances outside our reasonable control, including:
- Customs clearance
- Carrier delays
- Peak shipping seasons
- Weather conditions
- Public holidays
- Flight or transportation disruptions
- Local delivery restrictions
- Incorrect or incomplete shipping information
7. Customs Duties and Taxes
International orders may be subject to import duties, customs fees, VAT, taxes, or other charges imposed by the destination country or region.
Unless otherwise agreed in writing, these charges are the responsibility of the customer and are not included in the product price or shipping fee.
We recommend checking local import requirements before placing an order.
8. Shipping Address
Customers are responsible for providing a complete and accurate shipping address, contact name, and phone number.
Please carefully review your shipping information before confirming your order.
If an order is delayed, returned, or lost due to incorrect or incomplete information provided by the customer, additional shipping or handling fees may apply.
9. Tracking Information
Where tracking is available, tracking information will be provided after the order has been shipped.
Please allow some time for the carrier’s system to update after tracking information is issued.
For certain freight or bulk shipments, tracking methods may differ from standard parcel delivery.
10. Lost, Delayed, or Damaged Shipments
If your shipment is significantly delayed, lost, or arrives with visible shipping damage, please contact us as soon as possible.
We may require:
- Order number
- Tracking number
- Photos or videos of the package
- Photos of damaged products
- Shipping label information
We will assist in communicating with the logistics provider and reviewing the available solution.
11. Bulk and Customized Orders
For large-volume or customized sock orders, shipping arrangements may be agreed separately according to order quantity, packaging requirements, destination, and preferred shipping method.
Customers are encouraged to contact us before placing large or customized orders so that production and logistics arrangements can be confirmed in advance.
12. Contact Us
For questions about shipping destinations, shipping costs, delivery times, or logistics arrangements, please contact us:
Company: Shenzhen Boyuan Chenguang Technology Co., Ltd.
Website: bycgsock.com
Email: [email protected]
WhatsApp: +852 5937 5224